After your customer submits a review, our system immediately sends out an automatic reply to them on your behalf. This message can be completely customized based on whether it is a positive or negative review. This is a great way to say thank you for taking the time to leave a review, and to have another touch with your patient and not have to lift a finger doing it.
For a positive review, you might want to include things in your message such as:
- An invitation to leave additional reviews on sites like Google & Yelp
- Ask for referrals
- Invite them to like your Facebook page
- Offer them a free download or educational materials
- Include an upsell or cross-sell offer
- Promote your favorite non-profit
For a negative review, you might want to stress the importance of great customer service for your patients, and that you would love an opportunity to discuss any further opportunities to make things better.